About the Role

As the Food & Beverage Manager, you will play a key role in creating a rewarding experience (CARE) for both our guests and team members. You will lead all Food & Beverage operations, including the restaurant, bar, breakfast service, room service, mini bar, and conference & events spaces, ensuring exceptional service delivery and operational excellence. You will be responsible for developing a high-performing team, driving guest satisfaction, achieving departmental targets, and fostering a culture that reflects Hilton's values and DoubleTree's Simply Welcoming service philosophy.

Key Responsibilities

Leadership & Team Development

• Lead by example and role model DoubleTree's Simply Welcoming culture in every interaction.

• Build, develop, coach, and inspire a high-performing Food & Beverage team.

• Support team members in achieving individual and departmental goals through regular coaching and development.

• Identify high-potential team members and champion career progression opportunities within Hilton.

• Conduct performance reviews and ensure development plans are in place for all team members.

• Partner closely with Human Resources to support recruitment, onboarding, training, succession planning, and retention initiatives.

• Drive engagement initiatives and develop action plans to improve Global Team Member Survey (GTMS) results.

• Facilitate regular departmental meetings, ensuring effective communication of business priorities, results, and achievements.

• Maintain comprehensive onboarding and training programs to support continuous learning and development.

• Actively participate as a member of the hotel's Senior Leadership Team.

Guest Experience

• Deliver exceptional guest experiences through warm, genuine, and personalised service.

• Ensure all team members are informed through daily briefings regarding guest needs, VIP arrivals, events, and operational priorities.

• Actively resolve guest concerns and empower team members to confidently manage service recovery situations.

• Monitor guest feedback through Stay Score, TripAdvisor, social media platforms, and other review channels to identify improvement opportunities.

• Maintain strong product knowledge across all Food & Beverage offerings and encourage the same within the team.

• Be visible and operationally hands-on during peak service periods.

• Work collaboratively with all hotel departments to ensure seamless guest experiences.

• Drive upselling opportunities and maximise revenue while delivering value to guests.

• Undertake Journey Ambassador and Manager on Duty (MOD) shifts as required.

Operational Excellence

• Oversee daily operations across all Food & Beverage outlets and event spaces.

• Ensure departmental standards, Hilton brand requirements, and service procedures are consistently maintained.

• Monitor shift reports and operational logbooks, ensuring appropriate follow-up actions are completed.

• Ensure teams have access to the necessary equipment, tools, and resources to deliver exceptional service.

• Promote efficient communication between Food & Beverage and all other hotel departments.

• Support hotel-wide initiatives, projects, and annual business objectives.

Workplace Health & Safety

• Champion a strong safety culture and ensure compliance with all Workplace Health & Safety (WHS) policies and procedures.

• Conduct workplace inspections and risk assessments and ensure hazards are identified and controlled.

• Manage workplace injuries and return-to-work programs in accordance with company policies.

• Ensure team members receive appropriate training, instruction, supervision, and personal protective equipment where required.

• Monitor contractor compliance and maintain the integrity of the hotel's WHS management system.

• Take accountability for the health, safety, and wellbeing of team members within your area of responsibility.

Travel with Purpose

• Promote Hilton's commitment to sustainability and responsible business practices.

• Support environmental initiatives and encourage team participation in sustainability programs.

• Actively engage in community involvement activities and support Hilton's Travel with Purpose objectives.

What Are We Looking For?

• Previous leadership experience in Food & Beverage operations within a hotel or hospitality environment.

• Experience managing multiple Food & Beverage outlets, including restaurants, bars, room service, and conference & events operations.

• Proven ability to develop, motivate, and lead high-performing teams.

• Strong guest service focus with a passion for delivering exceptional hospitality experiences.

• Excellent communication, coaching, and stakeholder management skills.

• Strong commercial acumen with the ability to drive revenue and achieve departmental targets.

• Experience monitoring guest feedback and implementing continuous improvement initiatives.

• Sound understanding of Workplace Health & Safety requirements.

• Ability to work collaboratively within a senior leadership team.

• Flexibility to work weekends, public holidays, and varying shifts as required.

Additional Requirements

• Full legal working rights in Australia.

• Strong alignment with Hilton Values and commitment to delivering exceptional guest and team member experiences.

• Ability to undertake any reasonable duties requested by management in support of hotel operations.

• This format is much closer to Hilton's current recruitment style while keeping almost all of your original responsibilities and expectations.