Hobart ENT & Hobart Endocrine

Part Time (3-4 days/week)

Fixed Term Contract – 12 months

Hobart ENT & Hobart Endocrine is a locally owned Specialist Practice seeking an experienced part-time Medical Receptionist / Admin Officer to support our growing team of specialists and be involved in the daily operations of reception.

This is a role suited to someone experienced in specialist or medical administration who thrives in a fast-paced environment. Reporting to the Business Manager and working alongside a team of receptionists, you will ensure the smooth and efficient running of reception while delivering exceptional service to our patients and clinicians.

Key Responsibilities

• Oversee daily reception operations and supervise reception support staff

• Manage high volumes of calls, emails and patient enquiries

• Patient triage, appointment scheduling and waitlist management

• Process referrals and maintain confidential patient records

• Coordinate surgical bookings across hospitals

• Prepare surgical quotes, financial consents and theatre paperwork

• Liaise with hospitals, anaesthetists, GPs and allied health providers

• Medicare, DVA and private billing, payments and daily banking

• Support workflow improvements and practice efficiency

• Support the practice and staff during periods of leave

Skills & Experience

Essential

• Minimum 1 year of previous medical or specialist practice reception experience

• Exceptional customer service, communication and organisational skills

• Strong multitasking, problem-solving and time management abilities

• Fast, accurate typing and data entry

• Professional and calm approach in a busy environment

• Ability to work in a collaborative team

Highly Desirable

• Surgical booking / hospital coordination experience

• Experience in specialist practice administration

• Knowledge of Medicare, private billing and MBS item numbers

• Experience with Genie or similar medical software